Smartphone Technician - Santiago, Isabela

Qualifications:

Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Others), Computer Science/Information Technology, Science & Technology or equivalent.Required language(s): English, FilipinoAt least 1 Year(s) of working experience in the related field is required for this position.Required Skill(s): Microsoft OfficePreferably 1-4 Yrs Experienced Employee specialized in Engineering - Electronics/Communication or equivalent.

Job Description

·         Handling of customers and receptionist inquiries

·         Remind receptionist in advising the possible risks

·         Determine the maintenance type of the unit

·         Request for materials needed and sign on the general form, confirm the inventory of the bad parts

·         Conduct repairs according to proper guidelines and procedures

·         Ensure the accuracy of the encoded information, material used, and maintenance type

·         Inspect the units and accessories for replacement and fill up the replacement form

·         Install tools and equipment provided by the company.

·         Know how to properly captured log for every problem experience in OPPO product.

·         Send a Quality Feedback Report regularly specially for all replacement unit and newly release model

·         Responsible for the protection of WCSM account by doing once or twice a week for the change of password.

·         Responsible for the safe keep of all confidential information/Software info/ materials/tools etc.

·         Log-in to the GKM system to learn about new products and new knowledge in order to provide technical support to the sales team

·         Know basic troubleshooting of smartphone.

·         Maintain the cleanliness and professional appearance of the service center

·         Safeguards service center contents by following security procedures and protocols

·         Constantly sharing and participate in technical

·         O-Elite Lv1 Certification before Regularization

·         Assignment in Other Area/ Sales/ Dealer/ Service Centers/ Reliever/ Roving

·         Attend regular technical meeting/ training

·         Other ad hoc duties as required

Millennial Zeal Technology Corporation an exclusive distributor of OPPO mobile in the Philippines. OPPO is a globally registered technology brand which incorporates R&D, manufacturing and marketing. With a long history of serving customers in North America, Europe and Asia, OPPO has been delivering products that receive high ratings from experts around the world. OPPO blue ray DVD has won the best honors from lots of professional evaluation agency since the first model was launched in USA in 2009. In the field of mobile phones, OPPO is continually striving to impress and capture the young hearts with elegant design, simple user experience and quality service. OPPO smart phone has been the leading brand in China, Russia, Indonesia, Vietnam, Thailand, Malaysia, India and Singapore, in just few years.OUR VISION:To become globally renowned enterprise that build up a vital and long lasting image around the world.OUR MISSION:To Consumers: to provide high quality product and services.To Employees: to provide a good working environment with harmony and mutual respect.To Business Partners: to provide a cooperative platform of fairness and justifiable equality and mutual benefits.To Society: to cherish resources, protect environment and reward the society at a rate higher than the average corporate level.