Work Force Management Manager

Responsibilities

Manage 350+ FTEs across different line of businesses  Manage a team of 2-3 supervisors  Monitors and manages activities to support service level agreements for Genpact Philippines  Maintains daily connect with clients and stakeholders  Conducts root cause analysis of SLA deviations, action plan development and resolution  Administers entitlement planning and scheduling  Produces and analyzes daily efficiency reports  Publish reports required by stakeholders  Attends centralized or site management meeting, as required  Supports process improvements, Lean/Six Sigma projects  Other assigned tasks as required by the business  Forecast required Head Count for incoming business (Staffing requirement and forecasting)  

Qualifications we seek in you!  

Minimum qualifications 

College Graduate / with equivalent experience  3-4 years experience as WFM Supervisor  Excellent comm. skills – Verbal & Written  Good Excel/Presentation skills  Good people connect with outstanding PR skills  

Preferred qualifications  

Relevant years of experiences as RTA Manager  Understanding on sourcing & market / competition  Eye for detail and quick response time  Ability to drive compliance & process adherence

ManpowerGroup is the world leader in employment services for almost 70 years. Every day, we connect people to meaningful work. Whether you are just a fresh graduate trying to enter the workforce or a professional looking for a career change, we are here to help you navigate the world of work and make the experience better for you.About ManpowerGroupManpowerGroup (NYSE: MAN) has been the world’s workforce expert, creating innovative workforce solutions, for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).About Prime ManpowerPrime Manpower Resources Development, Inc. (Prime Manpower) is a local affiliate of ManpowerGroup. Prime Manpower provides total recruitment solutions including permanent recruitment, executive search, recruitment process outsourcing, overseas placement, training, and outplacement and career management.