Associate Technical Service Engineer
| 行业 | Engineering | 职位 | Other Engineering |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Taguig | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-27 | 有效期至 | Valid for a long time |
职位描述
Key Accountabilities
• Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members
• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
• Process. documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
• Problem Solving. Takes ownership for listening to and understanding customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be further escalated to ensure satisfactory resolution.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Monitors performance through statistical reporting and analysis.
• Team Working. Is a key team member, taking on escalations and supporting less experienced people in the team.
Qualifications:
At least 2 years experience in server maintenance/managementMust have experience in server buildJob description:
Detection, monitoring, analysis, resolution of security incidents; participate in providing containment recommendationCoordinate escalations to internal support teams to ensure timely delivery of incident resolutions.Perform network/system/application/log intrusion detection analysis and trendingPerform tuning of the SIEM filters and correlations rules to continuously improve monitoring.Ensure that Service Level Agreements/Objectives are metMaintain standard operating procedures, processes, and guidelines, as well as help and create new documentations as necessaryAutomate security analysis, administration and remediation procedures, workflows and tasks Maintain awareness of trends in security regulatory, technology, and operational requirements Participate in client audits * Shift rotation will be required for this role.Participate in the security incident handling efforts in response to a detected incident, and coordinate with other stakeholders