行业：Manufacturing
职位：Quality Assurance
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
Job Description
Manages multiple projectsSupervises QA Analyst and leadsUnderstanding of budgeting and staffingManages quality improvement processesUnderstands call center trends and reportingStrategic and visionary in approach to issues; innovative problem solving skillsWorking knowledge of company financial objectivesCustomer service drivenAbility to build strong client/customer/staff relationshipsThrives as a team player in a fast-paced, high-energy, change-oriented environmentPrimary point of contact relative to QA processes, tools and staff.Develops and ensures daily execution of QA processes and support to the QA Sup/Leads for each site/program.Provides data intelligence relative to team-wide behavior opportunities. Leads QA improvement initiatives in conjunction with operations, training and acct managementPerforms other related duties and assignments as required and as assignedRequirements
Three (3) to Five (5) years call center management experience preferredExcellent oral and written communication skillsStrong Match and Analytical SkillsMonitoring Productivity ManagementQC Tools Know-HowRoot Cause AnalysisMetric Correlation AnalysisCSAT Deep Dive AnalysisPareto DiagramsCause & Effect DiagramsHistogramsCheck SheetsGraphsControl ChartScatter Diagram