行业：Sciences
职位：Actuarial / Statistics
部门：
人数：若干
性质：Full Time
性别：Male
婚姻：No marital status restrictions
学历：Open to all levels
经验：不限
年龄：18岁以上
待遇：面议
The Real-Time Analyst is a workforce management role that is responsible for intraday performance management to ensure that schedules are respected; service level target met; occupancy and utilization achievement; optimize staffing levels and align to current call volume and pattern. She/He is also responsible for assigning emails/social media to agents and ensuring that it’s being handled within the agreed threshold.
Qualifications:
2 years’ experience working as an RTA in a BPO settingKnows advanced concepts in real-time management as well as advanced knowledge in ExcelMust be at least college level.