Area：ilo - ilo Iloilo City
Industry Category：Services
Position：Customer Service
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job Description:The job holder has the responsibility to assist and advise the customers in response to inquiries about products and services specific to each project assigned; to provide assistance and guidance on how to use the products and services, to answer/ document/ solve customers’ inquiries/ notifications/ complaints by offering an accurate solution by following predefined workflows on how to handle issues specific to each communication channel; has the responsibility to update the database with all the details about each customer interaction and the most frequent answers or situations encountered.
Qualifications:
Good to excellent spoken and written English skillsMinimum of 1 year experience as Technical Support in a BPO or Shared Services settingTechnical Support (non-BPO) but must be knowledgeable in Web-based Integration / E-Commerce Website support (if no BPO experience)Willing to work onsite (Iloilo City)