IT Expert (Workspace)

Duties and Responsibilities:

Supporting Aurecon’s IT infrastructure environmentProviding infrastructure support escalated from Service Desk and directly from stakeholdersDeploy and manage Applications, Collections via System Center Configuration ManagerAdhere to incident, Problem, and Change management processes as per Aurecon standards and within SLAsAutomate installations for deployment via: - MSI Repackage - MSI Transforms - Silent Install vendor exe & scriptingOversee user testing with nominated application testers (SOE compatibility, Functional testing, Application deployment via SCCM or Manual install)Provide Level 3 support to Level 1 & 2 support teams for SCCM and license related issuesSetup, manage and maintain network license servers for software and DNS creation (Codemeter, Sentinel, etc.)Handover pertinent knowledge and support documentation to IT support departmentsManual Software Install Management (Manapps)Keep information up-to-dateSource installation software mediaWrite installation instructions and validate with product ownersConfigure and approve applications for Manual Installation by Service desk/On-site staff

Job Qualifications:

Bachelor’s degree in Information Technology, Computer Science or related fieldUnderstanding of Windows 10 architectureDeployment of application packages via SCCM 2012 or laterBroad knowledge of the Microsoft Office suiteExperience in scripting in VBscript, PowerShell WMI or WSHFamiliarity with Admin Studio/Wise Package StudioFamiliarity with ProcMon, FileMon, RegMon, OrcaFamiliarity with setting up and troubleshooting Network License solutions (Codemeter, Sentinel, etc.)Sourcing application information required for packaging and deploymentExperience of carrying out application discovery and analysis to enable correct integration, as well as hands-on sequencing and quality assurance activities which include documenting work carried out.Experience of working with a number of areas within the Release Management Lifecycle.

Asticom Technology Inc is a Philippine-based shared service company under the Ayala conglomerate. As a partner we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. This is made possible by innovative co-created value-driven solutions that are tailor made to fit the client’s business needs. Asticom provides nationwide services to a multitude of industries including Telecommunications, FinTech, Information Technology, Retail, Health, Logistics, Automotive, Banking, and Real Estate.We are all about bridging people to businesses. And connecting businesses to the right teams. We work hard to understand what is needed, doing it well - and delivering it with speed.Our teams are shaped not only to be capable and motivated - but are encouraged to live their lives beyond work.  We build careers so our employees can work on their passion. Because we believe that passionate people can create positive change for the future.OUR DETAILED SERVICES INCLUDE:Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management of the client's employee. This service includes the implementation of Asticom's very own payroll system.Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.