AU TSR Level 1 | Dayshift

Tasks and Function

Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolutionProvide tailored-fit solution based on customer’s needs – Solution Specialist WayAnswer customer inquiries and transfer calls to the appropriate department as necessaryEnsure customer satisfaction by providing exceptional customer serviceCreate, maintain and update customer records with complete and accurate informationContribute innovative ideas in the improvement of the customer journeyEnsure quality and standards, policies and procedures are maintained at all timesPerform other related duties as assigned by managementHandle complex cases and manage complaints that may occur through repeat interactions

Required Skills: (Must Have)

Basic understanding of home internet service and set upTechnical Support experienceA solutions provider with a “CAN DO” attitudeGood organizational skills and the ability to multitask and prioritizeExcellent verbal and written communication skillsProblem solving and decision-making skillsDisplays strong complaints handling and negotiation skillsUpselling is a plus

Preferred Skills: (Nice to Have)

Open to candidates with no BPO exp but can communicate in English well Validate the applicant's proximity to office.

For faster application processing, apply for your desired position through this link: www.bit.ly/ACQJobPortalForm

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 16-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.