Sales Support Officer

HIGHLIGHTS

Full Time | 6:00am – 3:00pm, Monday to FridayHMO coverageGovernment mandated benefitsWeekends offAbove-industry pay rate

Description

Set up appointments or follow up with customers after first contactAs frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, emails, or phone callsCreate customer support tickets to track and monitor progress on resolving customer queriesRedirect customers to appropriate agency or department for handlingEscalate customer complaints or issues to the appropriate support teamUpdate records of customer interactionsProvide general customer support as the need arisesEnsure inbound and outbound communication reflects the best of the company

Requirements

Bachelor’s degree in Marketing or similar fieldMinimum 2 years’ experience in customer support roleFamiliar with customer relationship management (CRM) softwareLearn new skills quickly with sharp attention to detailWork with minimum supervision and self-starterCustomer-centricExcellent communication skillsExcellent problem-solving skillsWorks well within teamsCan-do attitude with a passion for learningTakes initiative and is self-motivated

Twoconnect is an Australian business process outsourcing company focused on providing custom offshore staffing solutions.  We are driven by a culture of professionalism – we will conduct each aspect of our business with the highest level of conduct and customer care.  Our employees are treated in the highest regard with bonus and incentives structures in place to ensure as we grow, so do our staff.