Customer Care Specialist (Non-Voice)

RESPONSIBILITIES

Receives messages via the email platform from the company's customers and respond to the customers' inquiries, concerns, and requests about the company's products and servicesRedirects concerns to and coordinates with the appropriate departments to ensure proper escalation and resolution of the customers' concernsEnsures proper documentation and tracking of customers' concerns through the use of the company's CRM systemProactively identifies and escalates areas for process / policy improvements to management and other appropriate departmentsEngages in other opportunities and activities, as assigned

QUALIFICATIONS

Required languages: English, FilipinoMust have excellent communication skills - verbal, written, and comprehensionKnowledgeable in basic computer skills, including data entry, website navigation and other software applicationsWith at least one (1) year experience in a call center industryIdeally with experience in an e-commerce industry