Customer Care Specialist (Non-Voice)
| 行业 | Services | 职位 | Customer Service |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Pasig | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | Open to all levels | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-10-25 | 有效期至 | Valid for a long time |
职位描述
RESPONSIBILITIES
Receives messages via the email platform from the company's customers and respond to the customers' inquiries, concerns, and requests about the company's products and servicesRedirects concerns to and coordinates with the appropriate departments to ensure proper escalation and resolution of the customers' concernsEnsures proper documentation and tracking of customers' concerns through the use of the company's CRM systemProactively identifies and escalates areas for process / policy improvements to management and other appropriate departmentsEngages in other opportunities and activities, as assignedQUALIFICATIONS
Required languages: English, FilipinoMust have excellent communication skills - verbal, written, and comprehensionKnowledgeable in basic computer skills, including data entry, website navigation and other software applicationsWith at least one (1) year experience in a call center industryIdeally with experience in an e-commerce industry