Customer Service Head

2022-09-27 菲律宾200
行业Services职位Customer Service
招聘部门招聘人数若干
工作地区Metro Manila (NCR)Quezon City工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求 College Diploma 工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-27有效期至Valid for a long time
职位申请

职位描述

Qualifications:

·      Candidate must have a Bachelor’s/College Degree in Hotel and Restaurant Management, Tourism, Communication or other related field

·      With expertise in customer service in a real estate/hospitality industry

·      With excellent customer service drive, outstanding communication, active listening and organizational skills

·      Possesses strong sense of responsibility and a professional presentation

Duties and Responsibilities:

·      Provide leadership and direction to the entire customer service team

·      Implement upscale, professional and high-class customer service experiences

·      Execute policies and procedures to guarantee customer satisfaction

·      Understand what customer expectations are and anticipating problems in order to prevent complaints

·      Implements appropriate customer service strategies to achieve sustainable competitive advantage

Develops and implements methods to record, assess, and analyze customer feedback

·      Aim to continuously improve services offered by implementing systems and procedures based on industry standards 

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公司介绍

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Global-Estate Resorts, Inc. (GERI) is the leading developer of master-planned integrated tourism estates in the Philippines, with a current landbank of 3,100 hectares in major tourist destinations – such as Boracay, Tagaytay and Batangas.A Trailblazer in Integrated Tourism Estates.GERI is positioned to be the Philippines’ powerhouse in master-planned fully integrated tourism development. It is putting the country on the global tourism map with massive, strategically located lifestyle and leisure estates in major tourist destinations.GERI’s current portfolio of projects includes Boracay Newcoast, Boracay’s largest master-planned beach development, Twin Lakes near Metro Tagaytay, the country’s first and only vineyard resort community, Sta. Barbara Heights, a mixed-use township project in Iloilo and Southwoods City, a large-scale fully integrated township in the heart of Carmona, Cavite.Through the leadership of real estate tycoon, Dr. Andrew L. Tan, GERI is transforming the country’s tourism landscape by enlivening the resort concept with world-class retail and business components and other exciting lifestyle elements.