Technical Support Engineer

2022-09-27 菲律宾162
行业Engineering职位Electronics
招聘部门招聘人数若干
工作地区All Cities工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求 College Diploma 工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-27有效期至Valid for a long time

职位描述

Roles and Responsibilities:

1. First Line Operations & Maintenance of All Domestic Interconnections

- POIs handled per shift: 73 Local POIs, 22 Toll, 21 SMS, 14 Mobile, 4 IGF

- Initial Fault Isolation & troubleshooting, Resolution of issues and Restoration of circuit outages

- Immediate response, follow up/updates and escalation with the defined SLA's.

2. Regular Quality Audit & health check for Voice Interconnection Trunks. Every 2 hours

- Wireline & Wireless POI/Trunk audit

- Routine test calls

3. Regular Quality Audit & health check for SMS Interconnection links. Every 2 hours

- SMS POIs and Test SMS every 2hrs from 6am - 10am

- Health check for Geoprobe application, disk usage & probes every shift

4. Technical Support for all Interconnection Projects/Activities:

- Transmission Tests, Core Fac & Last Mile

- Switch related activities, SL & Circuit activation, Confidence test, Call thru testing and E1 facility validation

Qualifications:

- With or without experience

- Knowledgable in the use of various computer applications e.g. ms office

- Willing to work on shifting schedule

- ECE graduate, License an advantage

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公司介绍

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Asticom Technology Inc is a Philippine-based shared service company under the Ayala conglomerate. As a partner we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. This is made possible by innovative co-created value-driven solutions that are tailor made to fit the client’s business needs. Asticom provides nationwide services to a multitude of industries including Telecommunications, FinTech, Information Technology, Retail, Health, Logistics, Automotive, Banking, and Real Estate.We are all about bridging people to businesses. And connecting businesses to the right teams. We work hard to understand what is needed, doing it well - and delivering it with speed.Our teams are shaped not only to be capable and motivated - but are encouraged to live their lives beyond work.  We build careers so our employees can work on their passion. Because we believe that passionate people can create positive change for the future.OUR DETAILED SERVICES INCLUDE:Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management of the client's employee. This service includes the implementation of Asticom's very own payroll system.Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.