Service Coordinator

TECHNOLUX EQUIPMENT AND SUPPLY CORPORATION

JOB SUMMARY: Responsible for handling all service calls including parts inquiry and minor equipment trouble shooting through the telephone.

DUTIES AND RESPONSIBILITIES

Handles all service calls.Ensures encoding of all service calls received to Call Tracking Database.Informs Service Analyst or Service Supervisors for service calls received.Coordinates status of service calls with Customer Relations Officers.Coordinates status of pending jobs with Service Analyst / Service Supervisors and Customer Relations Officer.Assists customers in trouble shooting of their equipment through the telephone.Ensures satisfactory delivery of good quality service to customers.Entertains all walk-in customers.Prepares Sales Order for walk-in customers.Assist and Perform the Parts coordinator in preparing documents for Parts Ordering.Assist Customer Relation Clerk in submission of Proforma Invoice to customer.Performs other duties that may be assigned from time to time.-

Technolux is the Philippines’ largest importer and distributor of a complete line of foodservice, smallwares, laundry and cleaning equipment to hotels, resorts, hospitals, manufacturing and industrial plants, restaurants, quick service restaurants, convenience stores and various institutions involved in the food service and hospitality industry.Technolux handles a complete end to end business process which involve pre-sale, sales and after sales services that are necessary in the operation of the company’s core business. Service capabilities include layout and design, installation and commissioning and more importantly after-sales service which include spare parts supply and maintenance.