Customer Success Manager

Manage relationships at various levels at the client-side and ensure the business growth by cross-selling the company IT products. The Customer Success Manager should act as a bridge between the client and the delivery team.

Client Details

The client is a global tech startup specializing in lending cloud which offer banks zero-risk instant lending solutions. Their mission is to empower banks by democratising credit through accurate decision-making and rapid processing.

Description

Customer Success Manager Key Responsibilities:

Manage the relationship with the CXO level at the client side.Act as a consultant and efficiently and amicably negotiate the timeline and scope with clientsManage relationships at various levels at the client-side and ensure the business growth of Lentra by cross-selling its productsEffectively work with various delivery teams and track the adherence to committed timelinesEnsuring customer satisfaction and handling client communication including weekly status calls.Project estimation and handling pre-sales call when required

Profile

Customer Success Manager Qualifications:

Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)Must have BI or Data Analytics background either as a hands-on contributor or as an analystExtensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.Experience in managing change requests and prioritization in a fast-changing environment.Excellent understanding of process management, improvement practices, change management process, operation servicesExperience managing multiple clientsGood communication and negotiation skills. Excellent articulation skills and should be a master of proactive communicationShould be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation

Job Offer

The role is based in Manila. This will be a pioneering role for the company, a chance for the manager to build and grow the business in the Philippines.

Very competitive compensation & benefitsStartup culture and flexibilityWork with global teams

To apply online please click the 'Apply' button below.

For a confidential discussion about this role please contact Keish Sagandoy on +63 91 7650 5436.