Data Analyst for Six Sigma Projects

ESSENTIAL DUTIES AND RESPONSIBILITIES

Can extract, transform and load data for analysis. Should be able to clean and arrange datasets before data operations.Analyzes data from company database to drive optimization and improvement of performance and business outcomesUses predictive modelling to increase and optimize attainment of metrics and order completionCoordinates with different functional teams to implement models and monitor resultsDevelops processes and tools to monitor and analyze data to allow early detection of negative outcomes and solutions to course-correct said predicted negative resultsAssess effectiveness and accuracy of new data sources, reports and propose improvementsWorks with stakeholders to identify opportunities and drive implementation of proposed solutionsPerforms adhoc reporting and data analysis as requested and may be assigned other duties from time to timeShould be able to visualize and present data in easy to understand reports / views

QUALIFICATIONS

Must have at least 1-year experience in statistics and quantitative techniques, data mining, analysis and modellingShould have at least 1 year experience in BPO IndustryShould have experience doing data analytics for six sigma projects.Must be proficient with advanced excel, SQL, R or Python,Must have experience and knowledge of Minitab or any statistical softwareAble to clearly and fluently translate technical findings to non-technical term through data story tellingAble to work with different team members to develop strategies in solving business problems

Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.