Process Excellence Manager - ASAP

Responsibilities:

Drive Continuous Improvement framework within the vertical(s)/Accounts(s)Drive Quality Net Savings in the aligned vertical(s)/Accounts(s)Drive VBM & Playbook processes across aligned vertical(s)/Accounts(s)Contribute client/customer reviews/meetingsDo goal setting with the team and ensure effective and measurable reviews and feedback mechanismsFollow appraisal and feedback mechanismInitiate best practice sharing across the teamDrive a culture of data-based decision makingConduct Training & workshops on Key Continuous Improvement Methodology like LEAN, Six Sigma WB/YB/GB, Kaizen, VBM etc. and enable in DNA building for the organizationWork cross-functionally within the company to communicate with all stakeholders in customers' successCreate and maintain relationships with customers to better understand and achieve their needsMake visits to our customers to identify opportunities for growth within our platformManage all reporting about the health of customers' accounts 

 QUALIFICATIONS

Certified Green Belt or Trained Blackbelt in Lean Six SigmaExperienced in Process or Continuous ImprovementStrong verbal/written communication and facilitation skills.Strong interpersonal skills and experience demonstrating successful customer/client relationship management.Knowledge on other standard quality frameworks such as Six Sigma processes

 Sitel is an equal opportunity employer and value diversity and inclusion at our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.