Urgent Hiring | Sales Team Lead

Sitel is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status. about USAs caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. SUMMARY OF RESPONSIBILITIESa) Handle a team of agentsb) Monitor individual and team performancec) Drive and meet account specific KPIsd) Provide feedback to agents to improve performancee) Manage retention and attritionf) Maintain knowledge of client’s business, products and/or .g) Attend sessions to maintain or improve the level of skills.h) Perform other tasks that may be assigned from time to time.

EXPERIENCE

At least 1-2 of experience with Team Lead focus on Sales Account.

KNOWLEDGE / SKILLS / ABILITIES

Excellent verbal and written communication skillsSkills: Ability to use a computer, including use of Excel, Microsoft Outlook and AccessDemonstrated ability to set priorities and multi-task

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.