Specialist, Chargeback Request Resolver

2022-10-07 菲律宾147
行业Accounting / Finance职位Banking / Finance
招聘部门招聘人数若干
工作地区Metro Manila (NCR)Pasig工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Open to all levels工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-10-07有效期至Valid for a long time
职位申请

职位描述

Job Purpose

•Responsible in monitoring and resolving request and complaints in the CRM / Tracking system including the retrieval and cardholder disputes cases.

•Ensures cardholder’s dispute reasons are accurately evaluated, transaction code assignments and dispositions are accurately taken.

•Handles the encoding of the resolved disputed transactions in the Fraud Tracking System and monitoring of the resolutions of the Posting Rejects coordinated to the corresponding Chargeback Processors .

•Receives and resolves all incoming complaints/ inquiries through CRM and all other requests coming from other departments.

Job Requirements

•Graduate of Business course preferably BS in Accountancy

•Preferably worked in a credit card company or related business for at least 1 year, with disputed and chargeback handling experience is advantage

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公司介绍

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With over 30 years of giving Filipino consumers the benefits of cashless transactions, versatile add-on services, and innovative rewards points, we at RCBC Bankard Services Corporation have the right environment that will support, sustain, and value your efforts to enhance our cardholders' convenience and lifestyle. Individuals with creative sensibilities willing to work in a financial institution will fit right in with us well, motivated as we are in the pursuit of efficiency, creativity and excellence. While steeped in the credit card business, our professionals exhibit a great sense of originality, inspiring teamwork, mutual trust and professionalism, and recognizing and rewarding excellence and loyalty.