Specialist, Customer Service

2022-09-25 菲律宾319
行业Accounting / Finance职位Audit & Taxation
招聘部门招聘人数若干
工作地区Metro Manila (NCR)Pasig工作性质Full Time
性别要求Male婚姻要求No marital status restrictions
学历要求Open to all levels工作经验不限
年龄要求18岁以上待遇水平面议
更新日期2022-09-25有效期至Valid for a long time
职位申请

职位描述

Job Purpose

•Assists customers on all Bankard related inquires and requests.

•Processes account maintenance and processing of account or card related request(s).

•Handles internal and vendor customer case endorsement.

•Handles lost or stolen card blocking and card replacement issuance.

•Initial reviewer of fraud-related reports from the cardholder, evaluates disputes and fraud blocking.

•Processes customer service-related reports

•Handles the processing of endorsed tasks from other departments that are customer service related.

•Maintains a daily tracker of all handled cases and completed tasks.

Job Requirements

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•College graduate of any four year course

•Preferably with experience in a frontline Customer service role

•Financial Background is a plus

•Good verbal and written communication, both in English and Filipino

•Ability to interact with customers on a omni-channel platform

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公司介绍

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With over 30 years of giving Filipino consumers the benefits of cashless transactions, versatile add-on services, and innovative rewards points, we at RCBC Bankard Services Corporation have the right environment that will support, sustain, and value your efforts to enhance our cardholders' convenience and lifestyle. Individuals with creative sensibilities willing to work in a financial institution will fit right in with us well, motivated as we are in the pursuit of efficiency, creativity and excellence. While steeped in the credit card business, our professionals exhibit a great sense of originality, inspiring teamwork, mutual trust and professionalism, and recognizing and rewarding excellence and loyalty.