Associate, In-House Collection (In-bound)

Job Purpose

Acts as the contact point in assisting cardholders with regards to collection inquiries and requests of the cardholders.Responsible for handling inbound calls/emails/CRM for early and late stage delinquent accounts, including written-off accounts.Provides quick kill resolution for the simple/ordinary request of cardholders within the Turnaround TimeEndorses requests and complaints of cardholders to other divisions to properly handle requests or complaints, including complex issues of cardholders for the fulfillment and resolution.•Handles and resolve inquiries, complaints, requests and/or offer of payment arrangement within the established SLA.

Job Requirements

•Bachelor’s degree or any four-year Business Course

•Preferably with 2-3 years’ relevant experience in collections or customer service in a credit card or any financial services company

•Strong communication (both oral/written) and negotiation skills

•Strong customer service orientation

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With over 30 years of giving Filipino consumers the benefits of cashless transactions, versatile add-on services, and innovative rewards points, we at RCBC Bankard Services Corporation have the right environment that will support, sustain, and value your efforts to enhance our cardholders' convenience and lifestyle. Individuals with creative sensibilities willing to work in a financial institution will fit right in with us well, motivated as we are in the pursuit of efficiency, creativity and excellence. While steeped in the credit card business, our professionals exhibit a great sense of originality, inspiring teamwork, mutual trust and professionalism, and recognizing and rewarding excellence and loyalty.