Sales Supervisor/Sales Master Coaches

Role Description 

Serve as Service to Sales program advocate and champion with leaders on site, Partner Managers, Agents, and cross-functional partnersUnderstand and promote service-minded, value-based selling model with a sensitivity of an environment of Serving, Solving & Selling

Drive Performance

Achieve monthly Ancillary targets and Ancillary conversion rateIdentify performance gaps and create effective action plansCoach leaders on S2S performance management and drive best practicesObserve 1:1 sessions and provide feedback on coaching effectivenessAttend S2S performance calls to provide readout on S2S performance

Execute

Attend huddle prep callsObserve leader-led huddles and provide feedback as neededEnsure Customer Care leaders and agents have key information that is timely, accurate, and effectively deliveredPartner with leaders to create a motivating atmosphere to gain buy-in and drive desired behaviorsExecute and support National and Local incentives

Deliver

Adhere to Reporting Responsibilities, including outlier managementEnsure sales audit completionSpot checking auditsChampion and enforce SWOG and promote an ethical sales environment Manage and compile Sales AdjustmentsUpdating payout files accordingly

Minimum Qualifications:

3 or more years of experience in related field (i.e., Sales/Care environment, BPO, Supervisory level and etc.)Requires strong knowledge of Microsoft Office Word, PowerPoint, Excel, and Outlook.Excellent interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout organization.Strong quantitative, analytical, and conceptual thinking skills and an attention to detail.Excellent verbal and written communications as well as effective time management skills.Demonstrated ability to develop and maintain positive working relationships with internal and external customers and quickly adapt to changes in process, requirements, goals, and organizational change.Demonstrated ability to coach and develop Care leaders on sales and customer experienceProven ability to execute tactical goals in support of national strategy and vision.S2S Champion will report into the local senior leader responsible for the account’s performance

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.