Senior HR Generalist

Serves as the functional leader for one or more key HR responsibilities including recruitment and selection, associate relations, compliance, training and other HR functions. Creates and supports retention initiatives by executing programs developed to improve associate morale, satisfaction, productivity and retention. Supports administration of HR policies, processes and procedures.Assists the local HR team in delivery of overall responsibilities. May train, mentor and assist in the development of others.Supports management and all associates within a site.

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.