Customer Care Associate

Responsibilities:

Handle all first level of customers’ technical enquiries via inbound calls and email correspondences;Daily monitoring of fleet repairsDaily adherence to the Fleet non streaming listContact Customers to investigate status of non-streaming unitsBook repair where unit status is in daily operationEscalates enquiries or issues to relevant departments and ensure proper follow-up;

Requirements:

Minimum Vocational course/Diploma; Bachelor's DegreeProficient in Microsoft Office and Excellent Excel skillsCustomer centric and solution orientated; customer care experience would be an advantageExcellent communication and interpersonal skills;Technically independent with good initiative;Strong analytical problem-solving skills with an out-of-box approach in providing solutions